Ask Dan
Dan is BidTroller’s AI support assistant. He knows this guide, can look at your company’s setup, and answers right away. Mike Petroskey and Justin Judy are right behind him and see every conversation.
Ask Dan in the app
- Sign in and click Ask Dan at the bottom right of any page.
- Type your question and press Enter.
- Click New conversation to start fresh.
Good things to ask:
- How do I do something, or where is it?
- Did my forwarded emails arrive?
- Why don’t I see a job I expected?
- Who on my team gets the morning digest?
Dan is an AI
His answers can be wrong. If something doesn’t look right, say so, and he’ll pass it to Mike. Dan never asks for a password, and never for your ConstructConnect, Dodge, BuildingConnected, PlanHub or SmartBid login.
Ideas and problems
Tell Dan what you wish BidTroller did, or what looks wrong. If it already exists, he’ll show you how. If not, he files it for Mike, the same as the Feedback page. Mike reads every one. Dan can’t promise a change or a date.
Questions about invoices, pricing or your agreement go to Mike. Dan passes them on.
When you email Mike a question about using BidTroller, Dan may answer it, from dan@bidtroller.com, with Mike copied. Reply to Dan’s email to keep the conversation going.
The Monday summary
Every Monday morning Dan emails owners and admins a summary of the last 7 days: new jobs found, how many look likely fence work, where they came from, likely jobs due in the next 14 days, forwarded emails received, and what your team did. Reply to it with any question. To stop it, click Stop the weekly summary at the bottom of the email, or ask Dan.